Patient Rights & Responsibilities

Your Rights as a Patient

As a patient of Alvin-Manvel Family Clinic, you have the right to:

• Receive respectful, dignified care regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or source of payment
• Be fully informed about your diagnosis, treatment options, and prognosis in terms you can understand
• Participate in decisions about your care and treatment plan
• Refuse treatment or procedures, and to be informed of the consequences of that refusal
• Privacy and confidentiality of your medical information, in accordance with HIPAA and Texas law
• Access your medical records and request amendments (see our HIPAA Notice)
• Know the identities and professional credentials of the providers treating you
• Receive a clear explanation of your bill and ask questions about charges
• Receive care without unnecessary delay when medically appropriate
• Be informed of our policies, including those affecting your care
• File a complaint or grievance without fear of retaliation or discrimination
• Receive language assistance services if English is not your primary language
• Request an interpreter or communication assistance if you have a disability

Your Responsibilities as a Patient

In return, we ask that you:

• Provide accurate and complete information about your health history, medications, allergies, and symptoms
• Inform your provider if you do not understand your diagnosis or treatment plan
• Follow the treatment plan agreed upon with your provider, or communicate your concerns if you cannot
• Keep your appointments and notify us in advance if you need to cancel or reschedule
• Treat our staff and other patients with respect
• Provide accurate insurance information and pay your portion of the bill promptly
• Accept responsibility for outcomes if you refuse recommended treatment

How to File a Complaint

If you have concerns about the quality of care you received, a billing issue, or any aspect of your experience at AMFC, we want to hear from you. Our goal is to resolve concerns promptly and fairly.

Step 1: Contact Our Office

Speak directly with your provider or a member of our administrative team. Many concerns can be resolved quickly when raised directly. You may also submit your concern in writing.

Step 2: File a Complaint with External Organizations

If your concern is not resolved to your satisfaction, you may contact the following organizations:

Texas Medical Board
For complaints about the clinical conduct of a licensed healthcare provider.
www.tmb.state.tx.us | 1-800-201-9353

U.S. Dept. of Health & Human Services — Office for Civil Rights
For complaints about discrimination or HIPAA violations.
www.hhs.gov/ocr | 1-800-368-1019

You will never be penalized or discriminated against for filing a complaint.

Questions?

If you have questions about your rights or responsibilities, please speak with any member of our team or call us at (832) 532-4426.